Before contacting CyberLink technical support, please take advantage of one or more of the following free support options:
• | consult the user’s guide or the online help installed with your program. |
• | refer to the Knowledge Base at the following link on the CyberLink web site: http://www.cyberlink.com/support/search-product-result.do |
When contacting technical support by e-mail or phone, please have the following information ready:
• | registered product key (your product key can be found on the software disc envelope, the box cover, or in the e-mail received after you purchased CyberLink products on the CyberLink store). |
• | the product name, version and build number, which generally can be found by clicking on the product name image on the user interface. |
• | the version of Windows installed on your system. |
• | list of hardware devices on your system (capture card, sound card, VGA card) and their specifications. For fastest results, please generate and attach your system info using the DxDiag.txt. |

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Note: here are the steps to generate the system info DxDiag.txt file: Click Windows (start) button, and then search for "dxdiag". Click Save All Information button to save the DxDiag.txt file.
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• | the wording of any warning messages that were displayed (you may want to write this down or take a screen capture). |
• | a detailed description of the problem and under what circumstances it occurred. |
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