OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
EXPERIENCE :
C. Telecommunications, MA
19** - Present
Customer Service Manager.
Responsible for the supervision of a staff of twenty-eight people within the customer service department.
Responsible for the recruitment and training of customer service representatives.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record of 98%.
Digital Inc., MA
(year - year)
Customer Service Representative
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
EDUCATION :
B. College, MA
(year - year)
BS in Sales And Marketing- High School, MA
(year - year)
High School Diploma
COMPUTER SKILLS :
Microsoft Word, Excel, Access, Power Point, Outlook Express.
Microsoft Windows XP
Microsoft Office XP Professional